---
title: "Restrict Volume Pricing to Specific Customers"
description: "Control exactly who can receive and see volume pricing discounts."
url: https://help.mnmlapps.com/en/articles/12-restrict-volume-pricing-to-specific-customers
collection: "Advanced Options"
updated: 2026-10-28
language: en
---

# Restrict Volume Pricing to Specific Customers

Control exactly who can receive and see volume pricing discounts.

### Overview

MNML Volume Pricing gives you several controls to restrict volume discounts to **specific customers or scenarios**.

You can:

-   Limit volume pricing to selected customers
    
-   Control how it stacks with other discounts
    
-   Prevent it from applying to sale items or subscriptions
    
-   Hide volume pricing from certain customers while keeping it active
    

These settings work together to give you precise control over when volume pricing applies.

* * *

## 1\. Choose Which Customers Can Receive Volume Pricing

![](https://staticfiles.gleap.io/gattachments/pfIsQJMf2S1h3vbPkG5S1pIDgMTCBWpZ5BlQQmrwFgULui9u88RAivWPleDz5BSDstKnQxVMV6K.png)

Control **who actually receives the discount** in cart and checkout.

### Options

**All customers**  
Every customer can receive volume pricing when they meet the quantity requirement.

**Specific customer segments**  
Only customers in the selected Shopify customer segments will receive volume pricing.  
All other customers will pay standard pricing, even if they buy in bulk.

Typical use cases:

-   Wholesale-only pricing
    
-   Trade customers
    
-   VIP or loyalty members
    

Customer segments are managed in Shopify and stay automatically in sync.

> **Info:** **Note:** If your store uses Price Update mode (Shopify Plus), customer eligibility works by customer tag instead of customer segment - enter tags in the app's settings, and tag the qualifying customers in Shopify. Everything else works the same way.

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## **2\. Exclude Specific Customers**

Prevent specific customers from ever receiving volume pricing, even when they match the eligibility setting above.

**How to set it up**

1.  In the app, open **Settings → Customer eligibility → Always exclude**
    
2.  Enter one or more customer tags (comma or space separated)
    
3.  In Shopify, add one of those tags to the customer
    

Any logged-in customer with a matching tag will never receive volume pricing - in the cart, at checkout, or on draft orders. Guest checkouts are not affected. Tag matching is not case sensitive.

**When to use this**

-   **Draft orders with custom prices.** If you override line item prices on a draft order, Shopify can repeatedly re-apply volume pricing and ask you to re-save the order before the customer can pay. Excluding that customer prevents the loop.
    
-   Customers with negotiated or contract pricing who should never receive additional volume discounts.
    

Exclusion always takes priority: it overrides customer eligibility, and it works in both Discount and Price Update modes.

* * *

## 3\. Hide Volume Pricing Widget from Certain Customers (Visibility Only)

Control **who can see** the volume pricing widget on product pages. This affects **visibility only**, not whether the discount applies.

### Where to Configure This

-   Open **Online Store → Themes → Customise**
    
-   Open the **Volume Pricing Widget** or **Volume Pricing Subtotal** app block
    
-   Enter customer tags in the **Hide widget by customer tag** field
    
-   Save changes
    

### Hide Widget by Customer Tag

-   Enter customer tags as a **comma-separated list**
    
-   Tag matching is **not case sensitive**
    
-   If a customer has any matching tag, the widget is hidden
    

Example:

```javascript
retail, guest, wholesale-lite
```

### Important Distinction

-   **Customer eligibility** controls whether the discount applies
    
-   **Widget visibility** controls whether pricing is shown
    

A customer may:

-   Not see volume pricing but still receive the discount
    
-   See volume pricing but not qualify for the discount
    

* * *

## Common Restriction Scenarios

**Wholesale-only volume pricing**

-   Restrict eligibility to wholesale customers
    
-   Hide the widget from retail customers